TYM works towards mutual growth while enhancing the environment for society, from striving for win-win partnerships with suppliers to on-ground activities in local and global communities.
"To become a reliable partner of customers in solving their difficulties and turning challenges to opportunities, we promise to strengthen communication with customers and to listen carefully to their voices."
Hiyong Kim, Chairman & CEO
Dohoon Kim, President & CEO
TYM works with our core internal and external audiences to listen to their opinions, and we make sure to reflect them throughout the company’s activities. We define our stakeholders as our employees, customers, partners, shareholders, creditors, and local communities.
Our Quality Control System and Education for Enhancing Product Quality
We aim to meet the diverse needs and expectations of our customers by consistently creating products of the best quality. Our quality inspection has four parts: warehousing inspection, process inspection, product inspection, and shipment inspection.
Our quality control system ensures that only verified parts make it to the production line by using a warehousing inspection of parts and conducting an inspection of all products during each process and a final quality inspection before they are released.
Dedicated Customer Service Department
TYM has a Service Team dedicated to consumer service and a customer center as a communication channel for consumers. When the customer center receives a complaint, it sends the complaint to the nearest office, where it is handled based on internal procedures and service guidelines. We also have before-service and field monitoring systems to take actions to preempt anticipated complaints.
Customer Satisfaction Survey
The Product Strategy Division of TYM periodically conducts customer satisfaction surveys for market research. The surveys are conducted separately by agency, office, and customer to ensure accuracy.
The survey includes questions about the overall product satisfaction, such as quality and design, as well as the preference level of each tractor feature and room for improvement. The outcomes of the survey are shared company-wide and reflected in our manufacturing and sales marketing.
TYM guarantees workers’ labor rights, including the freedom of association and the right to collective bargaining. Every worker has the right to freely join the labor union according to the collective bargaining agreement and the right to engage in association activities according to appropriate procedures. Our labor union is 45.5% technical employees.
Respect for Human Rights
TYM complies with the Universal Declaration of Human Rights and the UN Guiding Principles on Business and Human Rights and respects the human rights of all stakeholders, including employees, partners, and consumers, in its overall business activities. We established our Code of Ethics as the basic principle for human respect, with the aim of respecting each employee as a subject with free will and building all as corporate citizens with a proper moral philosophy.
Human Rights Education
TYM annually conducts education on the prevention of sexual harassment in the workplace and enhances awareness regarding persons with disabilities, which are courses mandated by law. The programs target all employees, including contract employees.
TYM strives to develop experts who creatively respond to changes and lead innovation. Our job competency-building programs help employees improve their creativity and skills. Our other programs include personal skill building, such as leadership training.
Work and Life Balance
TYM has various programs aimed at creating a desirable work environment where employees can focus and improve their attention span at work.
- Flexible Work Schedules: Employees can freely report to work from 8 a.m. to 9:30 a.m. and be on duty for eight hours a day; they have the freedom to adjust their work hours to fit their lifestyles.
- Expectant Mothers: Expectant mothers are given a workday shortened by two hours so that they can take care of their health and prepare for the arrival of the baby.
- Club Activities: We actively support employees’ club activities to help relieve work stress and strengthen communication among employees, thus promoting their work-life balance.
Corporate social responsibility stories
TYM believes that helping improve the lives of all members of society is the role of corporations and that only corporations that engage in social contribution can achieve sustainable growth. In this regard, we have been promoting continuous CSR activities with the active participation of employees. In particular, we endeavor to fulfill our CSR based on activities that help farmers, who are our main customers.