Social
TYM works towards mutual growth while enhancing the environment for society, from striving for win-win partnerships with suppliers to on-ground activities in local and global communities.
"To become a reliable partner of customers in solving their difficulties and turning challenges to opportunities, we promise to strengthen communication with customers and to listen carefully to their voices."
Hiyong Kim, Chairman & CEO
Dohoon Kim, President & CEO
Social engagement
TYM works with our core internal and external audiences to listen to their opinions, and we make sure to reflect them throughout the company’s activities. We define our stakeholders as our employees, customers, partners, shareholders, creditors, and local communities.
Our Quality Control System and Education for Enhancing Product Quality
TYM's quality standards are specified in the inspection process to consistently produce products of the highest quality, striving to meet the diverse needs and expectations of our customers. To achieve this, we conduct quality inspections in four stages: incoming inspection, process inspection, product inspection, and final inspection before shipment.
During incoming inspections, only verified parts are allowed into the production line, and frequent inspections are conducted for all products during processes. Additionally, a final quality inspection is carried out before shipment as part of our quality management system.
Furthermore, we conduct workshops quarterly where all necessary departments such as quality, production, service, development, purchasing, and production technology participate to enhance quality. These workshops facilitate various discussions aimed at improving product quality.
Dedicated Customer Service Department
TYM has a Service Team dedicated to consumer service and a CCC (Customer Care Center) as a communication channel for consumers. When the customer center receives a complaint, it sends the complaint to the nearest office, where it is handled based on internal procedures and service guidelines. We also have before-service and field monitoring systems to take actions to preempt anticipated complaints.
Customer Satisfaction Survey
TYM conducts periodic market research and customer satisfaction surveys through its Product Planning Team to incorporate customer requirements into design. Additionally, both domestic and international sales divisions extensively investigate overall satisfaction metrics such as quality, design, and functionality satisfaction. These survey results are shared across the company and actively utilized in product production and sales marketing efforts.
Labor-Management Culture
TYM guarantees workers’ labor rights, including the freedom of association and the right to collective bargaining. Every worker has the right to freely join the labor union according to the collective bargaining agreement and the right to engage in association activities according to appropriate procedures.
Respect for Human Rights
TYM complies with the Universal Declaration of Human Rights and the UN Guiding Principles on Business and Human Rights and respects the human rights of all stakeholders, including employees, partners, and consumers, in its overall business activities. We established our Code of Ethics as the basic principle for human respect, with the aim of respecting each employee as a subject with free will and building all as corporate citizens with a proper moral philosophy.
Human Rights Education
TYM annually conducts education on the prevention of sexual harassment in the workplace and enhances awareness regarding persons with disabilities, which are courses mandated by law. The programs target all employees, including contract employees.
Talent Development
TYM strives to develop experts who creatively respond to changes and lead innovation. Our job competency-building programs help employees improve their creativity and skills. Our other programs include personal skill building, such as leadership training.
Work and Life Balance
TYM has various programs aimed at creating a desirable work environment where employees can focus and improve their attention span at work.
- Flexible Work Schedules: Employees can freely report to work from 8 a.m. to 9:30 a.m. and be on duty for eight hours a day; they have the freedom to adjust their work hours to fit their lifestyles.
- Expectant Mothers: Expectant mothers are given a workday shortened by two hours so that they can take care of their health and prepare for the arrival of the baby.
- Club Activities: We actively support employees’ club activities to help relieve work stress and strengthen communication among employees, thus promoting their work-life balance.
Corporate social responsibility stories
TYM believes that helping improve the lives of all members of society is the role of corporations and that only corporations that engage in social contribution can achieve sustainable growth. In this regard, we have been promoting continuous CSR activities with the active participation of employees. In particular, we endeavor to fulfill our CSR based on activities that help farmers, who are our main customers.
