TYM Releases 'ESG Report 2022,' Highlighting key issues such as sustainable products, climate change response, and customer satisfaction
- Enhanced Customer Care Center online service for growing mobile farming community
- Boosting dealers’ satisfaction with global expansion and data-driven services
- Pioneering global customer satisfaction: elevating service standards
TYM accelerates commitment to customer satisfaction services.
TYM has announced that it will launch its groundbreaking "Chatbot Service" on the 11th, heralding an expansion of its Customer Care Center (CCC) into the online domain, a first in the industry.
TYM is introducing an easily accessible online chat system, available to users of all ages, to enhance customer service. Starting from the domestic market, TYM plans to expand its reach globally, strengthening dealer satisfaction and upgrading services based on accumulated data.
To access the chatbot service, users can simply search for 'TYM Customer Care Center' in the KakaoTalk search bar and add it as a friend. In addition to handling business inquiries, users will receive automated guidance on basic product and technical information, including manuals. The menu is thoughtfully structured for easy user navigation, featuring categories such as general inquiries, technical support, miscellaneous questions, frequently asked questions, and direct phone connections. Notably, for maintenance inquiries, responses will include video demonstrations in addition to text, ensuring accessibility for all age groups.
Furthermore, considering the recent surge in mobile usage within the farming community, TYM has significantly expanded its existing CCC services (☎1588-4533) into the online realm. Initially, online consultations providing resources such as photos, videos, and manuals will be actively conducted. This visual aid approach is anticipated to enhance the efficiency of technical consultations. Additionally, TYM will utilize the 'MYTYM-S.A.M' system to provide text alerts for consumable replacements, battery warnings, and other notifications, offering a more customer-friendly approach through online services.
In celebration of the chatbot service launch, TYM will conduct a convenience store gift card giveaway event starting from November 11th. Participation is available through the 'TYM Customer Care Center' KakaoTalk channel, and detailed information can be found on TYM's official social media channels and its KakaoTalk channel.
The CCC initiative consolidates TYM's service points, previously dispersed regionally, into a unified platform to provide swift and accurate one-stop services. This encompasses a range of services including product inquiries, purchases, maintenance, inspections, and VOC (Voice of Customer) collection for registering various types of inquiries. Through CCC, TYM is committed to delivering top-notch customer value care and elevating brand competitiveness.
A spokesperson from TYM stated, “By analyzing service data gathered from the domestic market through the chatbot, we will identify customer needs and actively implement them, introducing an upgraded system in the international market as well.” This spokesperson further stated, “We will continue to explore and implement various measures to diversify customer service, striving to become the global leader in customer satisfaction.”
