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Press Corporate March 24, 2022

TYM to hold 2022 Service Engineer Workshop...strengthening customer-centered operations

The workshop held in February was designed to share the know-how of each local service center.

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In particular, it focused on creating ideas so that customers using TYM products can conveniently use the service anywhere in the country without any inconvenience. In fact, this workshop was given time to share cases of maintenance of each regional center, share ways to solve field problems, and introduce customers and field characteristics by region.

Through this workshop, TYM focused on accurately conveying the opinions of engineers who directly listen to customers' voices on the spot. It is explained that it was an opportunity to organize the Voice of Customer (VOC) operating system so that product development and service provision can be achieved from a customer perspective by collecting opinions from engineers.
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In this workshop, a ceremony was held to appoint masters of four employees selected as masters, craftsmen, and special engineers. Since last year, TYM has been operating a master's system since last year to secure competitiveness in customer service and provide differentiated services based on high-skilled people. TYM plans to upgrade the mastery system in the future and make efforts to strengthen services and cultivate human resources by transferring skills of skilled workers to successive engineers.

TYM CEO Kim Do-hoon said, "We will strengthen the VOC operating system in the future to listen to customers on the spot," adding, "We will try to develop better products and provide quality services based on customer opinions."

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