TYM invests in customer service and future talent with engineer competition
- TYM seeks to improve its competitiveness by offering industry-leading customer service.
- Technicians were evaluated on maintenance skills and customer service.
- Continuous efforts to be made to nurture junior talent through technical knowledge transfer programs
TYM recently hosted the second edition of its 'Integrated Master Engineer Competition', an initiative that aims to identify the industry’s best technicians to elevate TYM’s customer service.
An additional objective of the competition is to encourage the transfer of technical knowledge from experienced to junior technicians and nurture promising talents. The competition aims to establish a strong service team structure that goes beyond meeting customer satisfaction to creating customer loyalty.
During the competition, TYM’s technicians were evaluated on their technical expertise which included diagnostics and problem-solving abilities related to a wide range of machinery such as tractors, combines, rice transplanters, engines, and more. Additionally, technicians were evaluated on their interpersonal skills, which included communication, teaching, and customer service.
Centered around the final selection of technicians, TYM aims to enhance its customer service offerings and expand its efforts to cultivate future talents. TYM also plans to provide top-tier services for its imported John Deere and ISEKI products.
According to a TYM representative, “This competition was organized with our unwavering commitment to grow TYM into the leading agricultural machinery and service provider. We are dedicated to offering exceptional personalized customer services through a team of the industry's most outstanding technicians.”