TYM opens one-stop customer care center 'CCC' to strengthen customer service
CCC provides one-stop service quickly and accurately by unifying the counters that were previously scattered in the local unit into CCC. It performs various roles such as product and purchase consultation, maintenance and inspection consultation, VOC (Voice of Customer) business execution, and inquiry type registration.
Through this CCC opening, TYM plans to pursue customer value care with the best service above all else and contribute to enhancing brand competitiveness. By establishing an integrated management system for VOC and customer information, we set the goal of representing the overall voice of customers, which extends beyond the concept of simple complaints to products, quality, service, and marketing.
In addition, for sustainable customer care innovation, we are about to start direct upgrading based on cutting-edge technology. We plan to do our best to provide convenient, non-face-to-face product maintenance and inspection consultation by introducing video consultation, and to introduce an emergency dispatch inquiry and reservation system to improve practical convenience.
TYM CEO Kim Do-hoon said, "Through the opening of CCC, it will become a stepping stone to increase support and convenience for not only farmers, the main customers, but also internal customers such as TYM's agencies. We will lead the market,” he said.
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